Balance Health

1. Booking & Payment

All sessions, classes, workshops, courses, programs and retreats are to be booked in advance.

Full payment is required to confirm your place, unless otherwise specified. Bookings are confirmed only upon receipt of payment.

Packages and multi-session offerings are intended for individual use and are generally non-transferable unless agreed otherwise.

2. Cancellation & Rescheduling

We understand that plans may change. At the same time, our sessions are held in limited-capacity spaces, and your booking reserves a place for you.

Regular Classes & Private Sessions

Cancellations or rescheduling are kindly requested at least 24 hours in advance.

Late cancellations or missed sessions will be charged in full.

Workshop, Courses, Programs & Retreats

If you need to cancel your participation in a workshop, courses, program or retreat with more than 6 weeks before the start of the event, we will refund you for the full amount of the booked session, less 10% administrative fee.

If you need to cancel your participation in a workshop, courses, program or retreat with more than 3 weeks before the start, we will not refund you but will offer you credit which is equal to 50% of the enrollment fee you have paid which you can use for future workshop, class or program or for individual healing/coaching session.

If you need to cancel your participation in a workshop, courses, program or retreat less than 3 weeks before the start of the workshop, class or program, no refund or credit can be arranged.

Workshops, Courses & Retreats

For workshops, courses, and retreats, specific cancellation terms may apply depending on the nature of the programme.

Deposits (if applicable) are non-refundable. Cancellations made within the stated notice period may be eligible for partial refund or credit. After this period, bookings are generally non-refundable.

If you are unable to attend, you may transfer your place to another participant with prior notice and approval.

3. Changes by Balance Health

In some cases, sessions or events may need to be rescheduled or adjusted due to unforeseen circumstances or enrolment considerations.

Should this happen, we will offer a suitable alternative, credit, or refund.

4. Arrival & Space Holding

We invite you to arrive on time to fully settle into the space.

For group sessions, entry may not be possible once a session has begun, in order to maintain the integrity of the experience for all participants.

Sessions will conclude at the scheduled time.

5. Health & Personal Responsibility

We encourage you to listen to your body and take care of your own well-being throughout all sessions.

Please inform your practitioner or facilitator of any relevant medical, physical, or mental health conditions prior to your session.

Our offerings are complementary in nature and are not a substitute for professional medical advice, diagnosis, or treatment.

Some sessions may involve physical, emotional, or energetic processes. By participating, you acknowledge your personal responsibility for your experience.

6. Participation & Respect for the Space

We ask all participants to respect the space, the facilitators, and one another.

Balance Health reserves the right to decline or discontinue participation where behaviour is disruptive or not aligned with the integrity of the space.

7. Recording & Privacy

From time to time, sessions or events may be gently documented through photography or video for internal use or to share the space more broadly.

We are mindful of privacy and aim to avoid capturing identifiable images unless consent is given.

By attending, you acknowledge this possibility. If you prefer not to be included, please let us know in advance or inform the facilitator before the session.

8. Packages & Validity

Packages and prepaid sessions are to be used within the stated validity period.

Unused sessions beyond this period may be forfeited. Extensions may be considered on a case-by-case basis.

9. Liability & Waiver

While all sessions and services at Balance Health are offered with care, professionalism, and attention to safety, participation in any session, class, workshop, course, or retreat is undertaken voluntarily and at your own discretion.

By attending, you acknowledge and accept that participation may involve physical, emotional, or energetic processes, and that there are inherent risks associated with such experiences.

You confirm that you are in a suitable condition to participate and that you will take full responsibility for your own health and well-being throughout.

By attending you agree to release, waive, and hold harmless Balance Health, its practitioners, facilitators, and staff from any claims, liabilities, damages, or losses arising from your participation.

10. Acceptance

By booking or attending any session, class, workshop, course, or retreat, you acknowledge that you have read and agreed to these Terms & Conditions.