These terms and conditions apply to Balance Health Gift Vouchers (‘Gift Vouchers’). purchased via our website https://balancehealth.com.hk/. By purchasing our Gift Vouchers, you accept these terms and conditions. Balance Health reserves the right to interpret, modify, or terminate the Terms and Conditions without notice.
Our Gift Vouchers may be used ONLY at Balance Health Center, located at 2705, 27/F, Universal Trade Centre 3-5 Arbuthnot Road Central, Hong Kong. You can use the Gift Voucher to pay for the full value of your selected treatment(s). If your purchase online is not completely covered by the Gift Voucher you can use an additional payment method to complete the purchase.
You and/or your recipients will receive your Gift Voucher at your chosen email address, our Customer service will coordinate with you via email and the contact number provided in your purchase. The Gift Voucher can be either printed or displayed on the day of treatment.
You are obligated to provide the correct email address for the delivery of the Gift Voucher. If the email address you have provided cannot be confirmed Balance Health reserves the right to withhold the delivery of the Gift Voucher.
Our Gift Vouchers are valid for 1 year upon purchase from Balance Health.
Gift Vouchers are non-refundable non-exchangeable; no change or credit is given in the event that the Gift Voucher value exceeds the total cost of the treatment.
Gift vouchers have no cash redemption value and cannot be exchanged for further Gift Vouchers.
Gift Vouchers will be subject to verification at the time of presentation and Balance Health reserve the right not to accept any Gift Vouchers that have or appear to have been forged, defaced, or otherwise tampered with.
5. LOST OR STOLEN
We accept no responsibility for lost, stolen, or damaged Gift Vouchers and such vouchers shall not be refunded.
6. CANCELLATION AND RESCHEDULE
If you need to change your appointment, please call us promptly at 25303315. Appointments may be canceled or rescheduled 24 hours in advance without charge. We reserve the right to charge the full cost of the session otherwise. Thank you for your understanding.
For all bookings, we would kindly ask you to arrive 10 minutes prior to your appointment in order to ensure that you will receive the full-length treatment.