DELIVERY POLICY

Pandemic Impact on Deliveries

Though we hope to have your supplements with you as quickly as possible, please be aware that during this time fluctuating restrictions on deliveries may result in unforeseen delays and temporary service suspensions. To remain updated, please click here.

International deliveries may be delayed or suspended due to reduced flight schedules and cancellations. As this is changing constantly, please visit HongKong Post to get the latest air mail updates.

Our courier, SF Express will attempt delivery twice. If on neither attempt you are home, your parcel will be returned to us. You can collect your parcel from our clinic during opening hours, free of charge. A delivery fee may apply for subsequent attempts.
International Delivery

International parcels are delivered using SpeedPost Hong Kong. Due to limited flights resulting from the global Covid-19 situation, it may take longer than usual to arrive at your delivery address. Unfortunately, given the circumstances of no control from us on the delivery process, international orders are non-refundable and non-exchangeable.

The cost of your delivery will depend upon the weight, size and destination of your parcel. Please note that our fees do not cover customs taxes or tariffs as we cannot predict additional charges that may be applied.

Customs regulations and laws regarding the import of supplements vary from country to country. It is the buyer’s responsibility to pay any import taxes and to ensure the products bought are legal in your country. Please note that handling at customs may also incur delays or confiscation of items outside of our control. We are sorry that we cannot refund the missing items in this case.

If your items bounce at customs, we will refund you the cost of your items. You can contact your local customs office or tax authority for more information specific to your location.

REFUND POLICY

Incorrect items?
We’re very sorry if you receive the incorrect items in your order. Please contact us or call us on +852 2530 3315. We will resolve the matter with you as quickly and smoothly as possible.
Lost or damaged parcel?

We take great care in order to ensure your items reach you in good condition. However, if your items are either lost or damaged, please contact us or call us on +852 2530 3315.

Please report missing or damaged parcels within 10 days of the dispatch date.

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